We aim to process all orders within three working days from when the order is received. For more information about delivery times, see our Terms. You should receive confirmation by email that your order has been received. The delivery time depends on the type of order, as follows:
For printed subscriptions
We despatch Bible reading notes to subscription customers in good time to ensure the timely arrival of the next issue.
If you subscribe starting with the current issue, for example by placing an order on 5 January for notes starting in January, we will despatch the notes as soon as possible.
For more information, see Despatch Dates.
For electronic subscriptions
If you have subscribed to New Daylight by email, you should receive readings from the day after your order is processed.
For PDF whole issue subscriptions, we send the PDFs to you by email around the 15th of the month before the new issue starts. If you subscribe to the current issue, you should receive the relevant PDF by email soon after the order is processed.
For book orders, including single copies of notes
We aim to process all orders within three working days. Please refer to our Terms for more information.
Please note that delivery times for overseas customers vary greatly depending on destination. For more information, please contact us.
If you purchased a PDF, MP3 or other downloadable resource, you should have received an opportunity to download your purchase following payment being authorised. There is likewise a link to download the file in the confirmation email. If for any reason this has not been successful, please contact us, quoting your online order number.
If your order contains titles which are not yet published, those titles will be despatched when published (publishing dates are available at our Online Shop - visit BRF Online - or via our customer services team - please contact us). If the order contains both published and not yet published titles, the available titles will be despatched on receipt of the order while the remainder will follow later.